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Terms & Conditions

1. Agreement These Terms and Conditions apply to the rental of Remarkables House (the “Property”). By making a booking and paying a deposit, you (the “Guest”) agree to be bound by these terms.

2. Booking & Payment To secure a reservation, the following payment schedule applies:

  • Deposit: A non-refundable deposit of 30% of the total accommodation cost is required at the time of booking to confirm your dates.
  • Balance: The remaining 70% balance is due no later than 7 days prior to your arrival date.
  • Last Minute Bookings: If a booking is made within 7 days of arrival, the full 100% payment is required at the time of booking.
  • Currency: All rates are quoted and payable in New Zealand Dollars (NZD).

3. Cancellation Policy We understand that plans can change. However, due to the exclusive nature of the Property, late cancellations affect our ability to re-let the dates.

  • Process: All requests for changes or cancellations must be made in writing via email to [Insert Admin Email Address].
  • Cancellation Fees:
    • Cancellations made more than 7 days prior to arrival: The 30% deposit is forfeited.
    • Cancellations made within 7 days of arrival: 100% of the total booking cost is forfeited.
  • Changes: Requests to amend dates will be accommodated where possible but are subject to availability and may incur a fee or rate adjustment.

4. Security Bond

  • A valid credit card must be provided prior to check-in for a security pre-authorisation.
  • Remarkables House reserves the right to charge this card for any damage to the property, excessive cleaning requirements, or missing items incurred during your stay.

5. Occupancy & Use

  • Maximum Guests: The Property accommodates a maximum of 8 guests. Overcrowding is a breach of this agreement and may result in immediate eviction without refund.
  • Events: Strict rules apply regarding noise and events. Parties, weddings, and large gatherings are strictly prohibited unless prior written permission has been granted.
  • Quiet Enjoyment: Guests must respect the peace and privacy of the Fernhill neighbourhood. Excessive noise, particularly after 10:00 PM, will not be tolerated.

6. Check-in & Check-out

  • Check-in: From 3:00 PM on the day of arrival.
  • Check-out: By 10:00 AM on the day of departure.
  • Late check-outs may be arranged subject to availability and may incur an additional fee.

7. Liability Remarkables House and its owners do not accept liability for any loss, damage, or injury to guests or their personal property during their stay. Guests are advised to arrange their own travel insurance to cover cancellations, medical issues, or theft.

8. Smoking & Pets

  • Smoking: This is a non-smoking property. Smoking is strictly prohibited inside the house.
  • Pets: Pets are not permitted unless specifically authorized in writing prior to arrival.
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